Last Updated: May 20, 2025
This Refund and Cancellation Policy outlines the terms under which clients may request refunds or cancel services provided by our company. By engaging our services, you agree to the terms set forth herein.
1. Cancellation Policy
- Client-Initiated Cancellations: Clients may cancel requested services by providing written notice within 24 hours of payment confirmation. Cancellations must be communicated via email to [your email address] or through our official contact form.
- Cancellations After 24 Hours: If a cancellation request is received after 24 hours from payment confirmation, the request will be subject to review. Refund eligibility in such cases will depend on the stage of service delivery and any third-party costs incurred.
- Non-Refundable Services: Certain services, including but not limited to government fees, third-party charges, and completed consultations, are non-refundable once initiated.
2. Refund Policy
- Eligibility for Refunds:
- Refund requests must be submitted in writing within 7 days of the service purchase.
- Refunds are applicable only if the service has not been initiated or executed.
- In cases where services have been partially rendered, refunds will be processed proportionally after evaluating the scope of the completed work.
- Non-Refundable Services:
- Customized solutions and consultations, once delivered, are non-refundable.
- Fees related to government compliance support and other third-party services are non-refundable.
- Refund Process:
- All refund requests should be sent to [your email address] with relevant details, including proof of purchase and reason for the request.
- Refunds will be processed within 15 business days upon approval, through the original mode of payment.
3. Service Cancellation by the Company
We reserve the right to cancel services due to unforeseen circumstances, non-compliance with our terms, or inability to fulfill obligations. In such cases, clients will receive a full refund or may choose to reschedule services.
4. Dispute Resolution
In case of disputes regarding refunds or cancellations, we encourage open communication to resolve matters amicably. Our team is available to assist at [your email address] or via our customer service hotline.
5. Policy Updates
We reserve the right to modify this Refund and Cancellation Policy at our discretion. Any changes will be updated on this page and communicated to our clients through official channels.
Note: This policy is governed by the laws of the United Arab Emirates (UAE). Any disputes shall be subject to the exclusive jurisdiction of the courts in the UAE.
